| |
Frequently
Asked Questions
| What kind of contact
methods are available? |
There are three kinds of
contact methods:
Contact
me by phone You can leave your phone number in the
Website. Our i.Assistant will contact you.
Talk
with i.Assistant online You can talk with our i.Assistant
through your speakers and microphone.
Keyboard
chat with i.Assistant You can chat with i.Assistant
through your keyboard, just like ICQ. |
|
| What equipment do I need? |
The equipment for Contact
me by phone
No additional equipment is
needed. You just leave your telephone number.
The equipment for Talk
with i.Assistant online
You should have a sound card and speakers
and microphone (or headset) and you should have Microsoft
NetMeeting 2.1 or later installed on your PC.
The equipment for Keyboard
chat with i.Assistant
No additional equipment is needed. |
|
| What browser version do
I need? |
| Microsoft Internet Explorer
4 or Netscape navigator 4.0X or later. |
|
| If I do not have a sound
card, speakers, microphone and Microsoft NetMeeting, how
can I contact i.Assistant? |
| If you have
installed sound card, speakers and microphone appropriately,
you can download Microsoft NetMeeting for free from our
Website. If you do not have a sound card, speakers and
microphone, you can choose Keyboard
chat with i.Assistant OR Contact
me by phone. |
|
| What are the bandwidth
requirements for contacting i.Assistant? |
| For Keyboard chat and browser
collaboration, the basic requirements are about 5 Kbps.
For Internet talk, we are using 56 Kbps each direction.Thus,
you can contact us through either dial-up connection or
broadband. |
|
| What are i.Assistant service
hours? |
| From 10am to 7pm (including
public holidays). |
|
| How do I contact i.Assistant
out of service hours? |
| You can leave your phone
number or email address in the Website, we will contact
you as soon as possible. |
|
| After I select a contact
mode in the Website, how long will it be before I can
reach i.Assistant ? |
| Depending
on the number of calls waiting, you should reach our i.Assistant
within a few seconds. If there are many waiting calls,
it will take longer time to reach an operator. You can
select EXIT/LEAVE CONTACTS if you are not willing to wait
and our i.Assistant will contact you once he/she becomes
available. |
|
| Can I chat in Chinese? |
| Unfortunately, our chat room
currently supports English chat only. We may provide Chinese
chat room later. |
|
| How can I check the version
of my browsers? |
| You can click the Help Button
at the top tool bar and select About and it will show
the version. You can also download an appropriate broswer
from our Website. |
|
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